The white PushUp Pro Cordless Lamp from Zafferano in a guest bedroom on a floating bedside table.

Customer Help (FAQs)

If you'd rather talk to a real-life human (we don't blame you), you can reach out to our team via email.

How can we help?

FAQs

This FAQ page answers common questions about Move with Light. If you are looking for more general FAQs about cordless lighting, click here.

Ordering

Check out these common questions about ordering from Move with Light.

What lamp should I buy?

There's no one-size-fits-all answer when it comes to which cordless lamp to buy. If you're not quite sure which light is best for you, we would start out by browsing all of our available lights. From there, you should be able to narrow down which brands and designs you like, then pick the color that best resonates with you. If you ever need help deciding what to buy, feel free to contact us!

Can I cancel my order?

We completely get it, we change our minds too! If the order has not yet shipped, please contact us to see whether we can cancel it for you. If the order has not yet been shipped, we will be able to cancel it with no problem!

In the event the item(s) you purchased aren't working out for you, feel free to exchange them for your preferred color or style, or return them for a refund. Just a reminder, while we don't charge a restocking fee, the cost of the return label will be deducted from your refund.

Do you offer price matching?

Price matching, price match guarantee, best price available, beat-a-price, or whatever you may call it - we got it. You can find out more here, but the short answer is yes.

Just send us a vendor selling the same light at a lower price than us, and we will match it.

Do you offer bulk discounts?

Yes, we do offer bulk discounts. Whether you're buying lighting for your home or business, if you're buying more than 6 units, we are more than happy to offer a discount on your purchase. For large orders over 20 units, we offer custom discounts and invoices.

Shipping, Returns & Exchanges

We use a variety of couriers to get you your order as quickly and as safely as possible.

How much do you charge for shipping?

We will keep this easy for you - we don't. Free shipping on all orders is what we love, so we figured you would too.

Enjoy free shipping on ALL orders from Move with Light, and get the cordless lighting you have been waiting for without paying the cost of shipping!

Do you really offer free shipping on all orders?

Yes, we do. We hate getting surprised at checkout by a phantom shipping fee, so why would we do that to our customers? We really do offer free shipping on all orders, so grab the lights you're looking for now without paying a dime in shipping or handling!

What is your handling time?

We try our best to ship all in-stock items within two business days of purchase. If you have any further questions, please contact us.

How long will it take to get my order?

Most of our orders are delivered within three to seven business days after purchase.

If the light(s) you purchased are in stock, they will ship within two business days and are usually delivered two to five days after that.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know our fulfillment team has received it.

After your order is fulfilled, you will receive an email notification with your tracking information.

We aim to ship our orders within 2 business days for products in stock. While delivery times do vary, the delivery window is typically within 2 to 5 days after shipment.

Do you ship overseas?

No. Unfortunately, at this time we only ship within the United States; however, this may change in the future.

General FAQs

Here are a few general FAQs we get. You can check out our whole page of general FAQs here.

What is a cordless lamp?

A cordless lamp (also known as a portable lamp or rechargeable LED table lamp) is a freestanding, battery-powered lighting fixture that provides full freedom of movement without being tied to an electrical outlet. Engineered with built-in rechargeable lithium-ion batteries and energy-efficient LED technology, these design-forward fixtures bring beautiful, high-quality light to spaces where traditional cords can't reach.

What advantages does a cordless lamp have?

1. Absolute Placement Freedom

The most immediate benefit is the elimination of the wall outlet constraint. You can effortlessly place a cordless lamp in previously "impossible" locations:

  • The center of a dining table or kitchen island without a dangerous cord draped across the floor.
  • Deep inside a built-in bookshelf or on a floating ledge.
  • In the middle of an open-concept living room on a coffee table or an accent piece.

2. Seamless Indoor-to-Outdoor Transition

Many premium portable lamps are engineered with high IP (Ingress Protection) ratings, meaning they are dustproof and splash-resistant. This weatherproofing allows you to pick up your lamp from a bedside table and carry it outside to illuminate your home's outdoor lounge furniture on a summer evening.

3. Elevated, Cord-Free Aesthetics

Cords are a visual distraction in clean, modern interior design. Cordless lamps provide an ultra-clean, minimalist aesthetic, allowing the focus to remain entirely on the fixture's sculptural beauty and the warm ambiance it creates.

4. Precision Dimming & Mood Customization

Equipped with advanced, energy-efficient LED modules, cordless lamps offer exceptional control over your environment. Most luxury models feature integrated touch-dimming and adjustable color temperatures (ranging from a crisp task light to an ultra-warm, candle-like amber glow) to instantly shift a space's mood.

5. Energy Efficiency & Emergency Back-Up

Using long-lasting rechargeable lithium-ion batteries, these lamps consume very little energy while providing 9 to 20 hours of continuous light on a single charge. As a practical bonus, they serve as elegant, dependable emergency backup lighting during unexpected power outages.

The Recharging Standard: When the battery runs low, modern fixtures eliminate the hassle of fumbling with cords by utilizing low-profile USB-C contact charging bases. The lamp simply sits on the base to refresh, maintaining a clean look even while charging.

Contact Information

Email us at: support@movewithlight.com

You can also click on the message icon in the bottom left of all our pages to start a chat with our team.

Below is a link to our contact page where you can also reach out.

Get in touch

Have questions about your order, or a general inquiry?